FAQ @ Supesolar.com
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1 I want to test your products before place an order. Could you provide samples and how could I get them?
  We can provide charged samples; We don't offer free samples to our customers at the first transaction, we will refund the samples cost to our customers in their future orders. The sample will be sent out only when we received your payment by T/T or by Western Union. As to the samples prices and their Express freight charges. Please contact us in detail or calculate by yourself.
2 About price: could I get your pricelist?
  Yes, please tell us the product's name (with its Item number) and quantity you are interested in, then we will offer the corresponding price information by e-mail
3 About the shipment: what kind of shipment will you use?
  For sample order or trial order, We usually use UPS/DHL/TNT/EMS to send the products by air.For bulk order, we suggest you ship by sea. We have cooperated Logistics company for shipping our products .Your shipping methods and rates will be advised later when you place your ordere. Please send us your Enquiry if you are interested in any of our Products. Based on your Enquiry we shall furnish you separate Pricing & Shipping Details.
4 About payment: what terms of payment do you use?
  We accept T/T for sample order and trial order , L/C at sight for big order or 30% deposit and balance on/before delivery.
5 About warranty: how long for warranty? Do you have the service center to repair when broken or damaged?
  Usually 1 year. some products is 1 and half year. It depends on different products. We can replace unqualified products/defective products with new good ones on following order after receiving buyer's unqualified products.
You can go to our agent service center to make any replacement or repair work. You can replace the broken part there.
6 About OEM: could we place order by OEM style to produce our own brand products in China?
  Of course, you are welcome to place order with us this style.You can learn about our OEM ability.
7 I am very interested in other products produced in China. Can you help me to search them?
  Yes. It's our pleasure to help you to search for the products you wished. Just tell us the detailed information of the products. The rest work will be finished by our staff at shortest time. Inquiry to any product is welcomed.
   
 
If you would like more information please feel free to email us or call us and ask us any questions! Our friendly staff will happily answer any question you may have.